If you've never worked with a support worker before, that first meeting can feel like a big step. In reality, it's usually just a relaxed, no-pressure conversation to see whether you're a good fit. Here's what to expect.
It's a two-way conversation
A first meeting isn't an interview where you have to impress anyone. It's a chance for both of you to get to know each other — for the support worker to understand your needs and preferences, and for you to get a feel for whether you're comfortable with them.
What you'll usually talk about
- What you're looking for help with, and what matters to you
- Your routines, preferences and the way you like to be supported
- The kind of support that's available — and what isn't
- Practical things like timing, frequency and your local area
Good questions to ask
It helps to come with a couple of questions. You might ask about their experience, whether you'll see the same person each time, and exactly what they do and don't provide. There's a fuller list in our guide to questions to ask a support worker.
Trust how it feels
Beyond the practical details, notice how the conversation feels. Do they listen? Are they warm, patient and clear? A good working relationship is built on trust and comfort, so your instinct about the person matters as much as their answers.
There's no obligation
An initial chat doesn't commit you to anything. If it feels right, great — you can talk about next steps. If not, that's completely fine too. The whole point is to find support that genuinely suits you. When you're ready, choosing the right support worker gets easier once you've had that first conversation.
Key takeaways
- The first meeting is a relaxed, no-pressure conversation — not an interview.
- You'll talk about your needs, routines, what support is available, and practicalities.
- Come with a couple of questions, and notice how the conversation feels.
- There's no obligation — the goal is simply to find the right fit.
Frequently Asked Questions
What happens at a first meeting with a support worker?
It's a relaxed conversation where you discuss what you need help with, your routines and preferences, the support available, and practical details — and get a feel for whether you're comfortable working together.
What should I ask a support worker when we first meet?
Ask about their experience, whether you'll see the same person each time, exactly what they do and don't provide, which suburbs they cover, and how scheduling works.
Am I committed after a first meeting?
No. An initial chat carries no obligation. If it feels like a good fit you can discuss next steps; if not, that's completely fine.
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